Robin Glenn Pedigrees, LLC (RGP) aims to provide accurate documents to the public.

While our software and site should enable almost everyone to be able to print or save their purchased information, QData cannot warrant that any specific customer will be able to print, save or edit its document. However, QData’s technical support is more than willing to assist you in changing your settings or browser so you are able to print or save your documents. You agree to answer any questions and otherwise assist our technical support team in determining why your computer is unable to fully utilize our site’s features. Our technical support will respond to your requests as soon as possible during our regular business hours.

RGP has minimal control over how a customer prints or saves a document as the printing and saving is controlled by your browser’s preferences and your printer’s fonts.

Given the above facts and the fact that there is an accounting overhead with each order and further accounting overhead to manually refund any sale, QData makes it a general policy to not refund any sales.

Having said that, QData wants its customers to be happy with each purchase. In the event an error has occurred on an QData document, QData will correct that error to the best of QData’s ability, and will issue a corrected version of the exact same document free of charge.

Should you decide to close your QData account, a refund in the amount of your remaining balance, less RGP’s banking and credit card fees, will be issued to you in the form of a company check sent by U.S. Mail.